Cancellation Policy

At joa Care, we strive to provide our customers with the highest quality products and services. If for any reason you need to cancel your order, please read our order cancellation policy below:

Cancellation before shipment:

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to cancel your order and issue a refund. Please note that if your order has already been processed and prepared for shipment, it may not be possible to cancel your order.

Cancellation after shipment:

If you wish to cancel your order after it has been shipped, you may return the products to us in accordance with our return policy. Please note that you will be responsible for the cost of return shipping and that we will not issue a refund until we receive the returned products and verify their condition.

Refunds:

If we receive your cancellation request before the order has been shipped, we will issue a full refund. If you cancel your order after it has been shipped and return the products to us in accordance with our return policy, we will issue a refund for the cost of the products minus any shipping and handling charges.

Exceptions:

We understand that there may be exceptions to this policy due to extenuating circumstances. In such cases, we may waive or modify the cancellation policy at our discretion.

By placing an order with joa Care, you agree to our order cancellation policy. We appreciate your understanding and cooperation, and we look forward to providing you with exceptional service.